Return policy

Items purchased on eumonia.com that are eligible for return can be returned within 30 calendar days from the purchase date to the Internet Store location, No 22, 2nd floor, JALAN DAGANGAN 7, PUSAT DAGANGAN TRIANG 28300 PAHANG( see Return By Mail instructions below) or to any Eumonia store (excluding Clearance Centers). Electronic items, kid's gear, and shoes must be returned in the original packing material from the manufacturer.

Restrictions. The following items are non-returnable and non-exchangeable: (1) clearance merchandise marked down 65% or more; (2) merchandise on sale with an additional discount, e.g. items marked down 25% plus an additional 30-50% discount for a limited time; and (3) personalized merchandise. The foregoing limitations on returns does not apply to merchandise that is damaged, defective or shipped in error.

Requirements. With respect to a returnable item purchased in our stores, Eumonia will issue a refund for the item at any Eumonia store if each of the following conditions has been met: (1) no more than 30 calendar days have passed from the date of purchase (unless the face of the receipt or a notice at point of sale indicates that a longer return period is available); (2) the merchandise is in its original, unused condition unless there is a manufacturer's defect; (3) Purchases made in a store must include Eumonia original proof of purchase label; and (4) all merchandise tags remain attached. Eumonia does not issue Price Adjustments.

Refunds for Returned Merchandise. For all eligible returns, Eumonia will issue a refund in the form and amount of the original tender paid (including sales tax) or a Eumonia merchandise credit, at the customer's choice. Refunds for check purchases will have a ten (10) day waiting period before a cash or check refund is issued. 

Gift Returns. If you wish to return merchandise purchased in a Eumonia store that you received as a gift, you may return it to any Eumonia store in exchange for a Eumonia gift card or merchandise credit. If you wish to return merchandise purchased online that you received as a gift, you may mail the merchandise back to us in accordance with the instructions on the Customer Receipt, using the Shipping Label included in the box with your order or return it to any Eumonia store in exchange for a Eumonia gift card or merchandise credit. You will be responsible for any related shipping fees.

Proof of purchase or POP labels accompany every item sold to help us track sales and returns. Items purchased in store have the yellow label physically attached. For items purchased on Eumonia.com POP information is included on the Order Status email sent when items are shipped or the email sent when items are ready for pick-up and picked up in-store or curbside. The same information can be found by accessing the Order Detail screen from the Order History page on Eumonia.com and your Eumonia Mobile app. Find the POP on your Order History or look up your In-Store or Online purchase.

Ask an associate for help or go to Customer Service for assistance.

Return By Mail

Find the order on your Order History or look up your In-Store or Online purchase.

Click 'Start Return' and select the items you are sending back.

Eumonia offers a return label you can print from your computer and attach to the return package. The use of Eumonia return label is $9.95.

Re-pack the merchandise along with your receipt with Proof of Purchase. You may use the original box.

Affix a return label to the box. Be sure to cover or remove any previous labels.

If using the Eumonia return label, drop your return at any USPS (U.S. Mail) location. Otherwise, please take your package to the carrier of your choice, in which case you will be responsible to pay for all applicable shipping fees.

If you choose to ship without using the Eumonia return label, please return the merchandise to the following address:

Eumonia

If returning by mail, we recommend that you insure the package and ship via a traceable method.